HOW DO I RETURN OR EXCHANGE AN ITEM?
Returns or exchanges can be made within 30 days of receiving the item, in new condition with all original tags and documentation. Please include a note with the first and last name of the person who ordered (so we can find it in our system), and stating whether you would like to return it for a refund or exchange it for another item. For exchanges, you will be charged again for shipping; we will only reimburse you the shipping charges for returns/exchanges that are a result of our error. We cannot accept exchanges or returns on customized jerseys. Send your return to: Customer Service c/o SeattleTeams.com 1029 Occidental Avenue South Seattle, WA 98134
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WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, MasterCard, Discover, and American Express. We cannot accept personal checks at this time, we apologize for the inconvinience.
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IS YOUR SITE SECURE?
Yes! SeattleTeams.com uses Thawte SSL certificates to offer secure communications by encrypting all data to and from the site. Thawte has checked and verified the company registration documents and the site's registered domain name.
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CAN I ORDER BY PHONE?
Yes! If you would like to place an order over the phone please call our primary retail location at (206) 621-1880 and we would be glad to help you out.
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WHAT IS A "DROP SHIPPED" ITEM?
When an item is drop shipped, it means that we do not carry the item in our retail stores, but we do offer it online. We place an order with the manufacturer for the item and then the manufacturer ships the item directly to you. Although all drop ship companies have different time frames for delivery, the drop-shipped item will usually be shipped within three weeks upon placing the order. Please note that most drop-ship companies will not ship to PO Boxes. If the item is a portion of an order that contains items that are not being drop shipped, it will be shipped separately. The drop shipped item can not be tracked with the UPS tracking number that we provide. If you wish to track a drop shipped item, please contact our customer service department and we would be more than happy to help you out.
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HOW MUCH WILL IT COST TO SHIP MY ORDER?
UPS Ground Purchase Amount Shipping Rate $0.01-$100 $6.99 $100.01-$200 $9.99 $200.01 + $12.99
UPS 2nd Day Air: $20 flat rate UPS Next Day Air: $30 flat rate
USPS Priority (to PO Boxes, Alaska and Hawaii): $6.99 USPS Priority (to Canada): $15.00 We do ship internationally, but these rates are not available online. Please call us or e-mail us with your shipping address and the items you wish to order and we will gladly provide you with a quote on what shipping will cost.
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WHEN WILL I RECEIVE MY ORDER?
When ordering an item, please note that there is a built-in 1-3 days of processing time before your order is shipped. This 1-3 day period reflects the amount of time it takes to get the item from one of our retail locations, process the order, package it and ship it. Once this is completed, the shipping method you chose will take effect. Some of our products ship out of our warehouse, while others will be sent to you directly from the manufacturer (See "what is a drop shipped item?") If your merchandise is coming from us, we ship every business day using UPS Ground, 2nd Day Air and Next Day Air with tracking and insurance. Orders being sent to P.O. Boxes, military addresses, Alaska, or Hawaii will be shipped via USPS Priority Mail. All merchandise shipped from our warehouse or one of our retail locations will ship fro Seattle, Washington. Please consult this map to see how long it should take for your package to arrive if you select UPS Ground. Most orders coming to you directly from the manufacturer take about the same amount of time. However, some items are created specially for you when the order is placed and that can take longer. Please note that typing your credit card number or expiration date incorrectly will result in a delay in shipping.
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SIZING CHARTS
The size charts below are for the most commonly ordered items. If your item does not appear below, you can generally order the item in the size the recipient normally wears. In addition, please read the item's product description carefully to see if it states that the item tends to run large or small. FITTED HATS Head Size Fitted Cap Size Batting Practice Cap Size Fitted Franchise Cap Size 20 7/8" 6 5/8 Small/Medium - 21 1/4" 6 3/4 Small/Medium Small 21 5/8" 6 7/8 Small/Medium Small 22" 7 Small/Medium Medium 22 3/8" 7 1/8 Small/Medium or Medium/Large Medium 22 3/4" 7 1/4 Medium/Large Large 23 1/8" 7 3/8 Medium/Largem Large 23 1/2" 7 1/2 Medium/Large Extra Large 23 7/8" 7 5/8 Medium/Large or Large/Extra Large Extra Large 24 1/4" 7 3/4 Large/Extra Large - 24 5/8" 7 7/8 Large/Extra Large - 25" 8 Large/Extra Large - To determine your exact fitted cap size, use a tape measure around your head where the sweatband would rest. Use the chart above to convert the results to determine the exact cap size. For in-between sizes, you'll probably want to round up.
AUTHENTIC BASEBALL JERSEYS Armpit to Armpit Jersey Size Corresponding Size 21" 40 Small / Medium 23 1/2" 44 Medium / Large 25 1/2" 48 Extra Large 27 1/2" 52 XX-Large 28" 54 XXX-Large 29" 56 XXXX-Large
REEBOK FOOTBALL JERSEY SIZING CHART Chest circumfrence (inches) Jersey size 48 (inches) Medium 50 (inches) Large 52 (inches) Extra Large 54(inches) XX-Large 56 (inches) XXX-Large
YOUTH FOOTBALL JERSEY SIZING CHART Chest (inches) Jersey size 26-28 8 (small) 30-32 10-12 (medium) 34-36 14-16 (large) 38-40 18-20 (extra large)
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CAN I CUSTOM ORDER A JERSEY?
Yes! You can have your own name and number combination put on a jersey, or you can choose any current player's name and number. However, we cannot make jerseys with the names of retired players. We also cannot make jerseys with profanity. Please note that customized jerseys take 2-3 weeks to produce and cannot be returned/exchanged.
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DO YOU HAVE A RETAIL LOCATION I CAN VISIT?
Yes! We have several stores located around the Seattle area. For a list of our retail locations, please visit our retail locations page. Each store will have a phone number and a map quest link with driving directions. If you have questions about store hours or item availability, please call the store most convinient to you.
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I SENT AN EMAIL BUT HAVE NOT RECEIVED A REPLY
Here at Seattle Teams.com we try to answer all our emails as quickly as possible. If it has been several days and you have not yet received a reply, first, check your email spam folder; recently we've been having a problem with AOL email accounts filtering our messages out as spam. If you have an auto-reply system set up on your email account, that will also cause our messages to bounce back to us. If you have checked both of these things and have still not recieved a reply, please call us, and we will try and resolve your problem as quickly as possible.
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IT HAS BEEN SEVERAL WEEKS AND I HAVE NOT RECEIVED MY ORDER YET
This may have occurred for a number of reasons: DROP SHIP ITEMS: Some larger items may be drop ship items, even if they were not noted as such on our website. Alternately, it may be an item we usually carry and are out of stock on, but are able to order directly from the manufacturer. Please check your order confirmation to see if the missing item(s) is/are drop shipped. BAD ADDRESS: Sometimes, UPS does not like the address that is supplied, and will hold the package at their facility while they research the correct address. This can be a result of a mis-key when you placed your order, or UPS’ inability to recognize your correct address within their system. You can track your package by clicking the link in your tracking email (unless your item was shipped via the postal service) and look for a notification in the results page. If they are researching your address, please call or email with the proper address, and we will resolve the issue with UPS. Please note that UPS cannot ship to PO Boxes, so if you supplied a PO box address and shipped via UPS, this could be the cause of your delay. However, usually we catch this error and reroute your shipment through the USPS. OUT OF STOCK: Occassionally we will receive more orders than we have merchandise. Our website is linked directly to our inventory, and while the system will not allow one customer to order two of an item when we only have one left, it will allow two seperate customers to order each order one. If your item(s) is/are out of stock, we will send you an email to notify you, and provide a coupon code for free shipping on your next order, for the inconvience. If you have not received this email, please see the I have not received an email section of our FAQ.
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I HAVE ANOTHER QUESTION NOT ANSWERED HERE
Our goal at SeattleTeams.com is to offer a great selection of sports apparel and memorabilia, while providing excellent customer service. If you have any other questions or comments, please feel free to contact us. We can be reached by e-mail:SeattleTeamShop1@qwest.net or over the telephone: (866)621-1880 or locally at (206)621-1189. Thanks!
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